Steve Thomas
Agency Owner
Meet Steve, a seasoned insurance pro who’s been covering clients’ backs for decades while also navigating the delightful chaos of family life. With his wonderful wife Claire by his side, Steve proudly shares his world with three grown-up kids and eight lively grandkids who keep him on his toes. When he’s not tackling insurance claims or providing expert advice, you’ll find him working in the yard, mastering the art of grandparenting, and savoring every moment of his bustling, joy-filled life. Whether he’s dispensing wisdom or just having fun, Steve’s got it all covered!
Susan Hall
Office Manager - Producer
Meet Susan, an insurance dynamo who's mastered the art of balancing family, furry friends, and her love for caffeine-fueled adventures. With two grown kids out of the nest (and probably calling her for advice more often than they'd like to admit), Susan, and her husband Marshall, have found solace in their canine companions, who provide both endless love and entertainment since the kids are gone. When she's not at work, shopping or dispensing wisdom to her adult children, Susan can be found plotting her next “glamping” escapade. Armed with their travel trailer, Google Maps, and a giant cold brew, they’ll hit the road to the great outdoors whenever possible. Camping has become a cherished family tradition, where the crackling of the campfire mingles with laughter and shared stories. And no matter where her travels take her, you can bet she'll always find a way to sneak in a cup of coffee, and some local shopping.
Stefanie Golding
Producer
Meet Stefanie, a passionate insurance agent dedicated to helping and educating her clients about the importance of insurance in their lives. With a warm approach and a commitment to personalized service, she ensures every client feels informed and confident in their choices. When she's not busy crafting the perfect insurance solutions, you can find her enjoying weekends filled with laughter and fun with her kids or embarking on solo adventures to explore new places and ideas. For Stefanie, it’s all about striking a balance between work and play, and she looks forward to guiding, and helping you protect yourself and your family by getting the proper coverage you need.
Karen Rash
Customer Service Rep
Meet Karen, our dedicated CSR who brings not only exceptional service but also a wealth of warmth and energy to our team. As a proud mother of three adult children and grandmother of eight, Karen seamlessly balances her professional responsibilities with her vibrant life. With a knack for customer service and a genuine passion for helping others, Karen is the go-to person for all things related to client care. Her approachable nature ensures that every interaction is handled with grace and efficiency. She’s always ready with a friendly smile and a thoughtful solution, making her an invaluable asset to our office. Outside of work, Karen finds joy in indulging in her favorite hobbies. A devoted football fan, “BEAR DOWN”, she never misses a chance to cheer for her favorite team with a full spread of snacks at the ready! Her love of shopping (her shoe collection rivals that of a Kardashian) is matched only by her enthusiasm for crafting/creating the cutest decor, where she channels her creativity into making beautiful, personalized projects.